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Thread: vip didn't increase when purchasing diamond subscriptions

  1. #1

    vip didn't increase when purchasing diamond subscriptions

    I recent needed 7000 diamonds to reach vip4 I purchased a week subscription which was just over 7000 however the vip did not increase by the correct amount. Which means it also didn't increase correctly when I purchased the monthly subscription a day or two ago.

    Hopefully you can fix this your end

    My Facebook is linked to my in game if you can work that out from my forum profile.

    Thanks,
    Sandy

  2. #2
    Send a email to the CS support team with a screenshot of your receipt for the diamonds. After that send a message to the CS Support on the forums of your email and they should be able to check your issue quickly.

  3. #3
    Do they have a specific email, I couldn't find it on the site.

  4. #4
    Hello Sandy! The monthly subscription instant diamonds only goes towards the VIP Level, and not the ones you receive daily. I actually asked Zach this question last year in June.
    AND HIS NAME IS...




    Asian

  5. #5
    yep so if you buy a monthly subscription the only diamonds that go towards your mine are the 1500 or so that you get right from the start. That is what you're "purchasing"

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