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Thread: How to report a problem/bug?

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  1. #1
    Invasion Ops
    Join Date
    Jun 2015
    Location
    Chengdu, China
    Posts
    157

    Exclamation How to report a problem/bug?

    There are various reasons which can cause technique problems or a bug issue. A detailed description with necessary information will help us quickly locate the problem and fix it in time. Heres what we need when you are trying to report:

    1. When the problem/bug occurred
    2. How often the problem/bug occurred
    3. What did you do when the problem/bug was about to occur
    4. Related Screenshots (IMPORTANT)
    5. Your in-game username and zone number

    The more details you provide, the better we can help.

    Besides, wed like to suggest you to put your keywords in your threads title. For example:
    [Lost account] Lost account Susan in zone 12
    [Bug] Cant upgrade building
    [Event Bug] Event points missing

    Please notice that offensive messages will not fix any problems. Do so an appropriate report and wait the support of our team.

    For any players who find any serious bug and report it to us timely, we will send them special gifts to express our gratitude. For players who maliciously use bugs to break the balance of the game, we hold the rights to downgrade the level of the building, reset their game data to the previous status, or ban their accounts permanently.

    Thank you for your support!

  2. #2
    I am having a bug that tells me "error. Replay couldn't be showed". It has done this all day, when I tried posting on zone and guild chats, with or without a comment, on WiFi and mobile data:/

  3. #3
    Invasion Ops
    Join Date
    Jun 2015
    Location
    Chengdu, China
    Posts
    157
    Quote Originally Posted by New Germany View Post
    I am having a bug that tells me "error. Replay couldn't be showed". It has done this all day, when I tried posting on zone and guild chats, with or without a comment, on WiFi and mobile data:/
    Hello, this problem has been solved. Sorry for any troubles.

  4. #4

    How to report a problem

    Hi

    As the title says, i canґt seem to figure out, how to make TST score my tables, it just shows 0 on all of them.

    Most likely itґs very simple, but for some reason I canґt figure it out...

    Компьютеры форум
    как удалить вирусы руководства форум
    операционные системы
    электроника

  5. #5

    How to report a pr

    Hi Peter

    Fantastic Photos in this report i do echo Chris by saying your photographic skills have improved a lot ;D

    The Air pictures are Superb ;D

    Компьютерный форум
    удаляем вирусы руководство
    операционные системы
    бытовая техника

  6. #6

    territorial domination

    the territorial domination is glitching every time I and other members go on it freezes the game and you have to log out

  7. #7
    I'm have problems all the time on translation on:
    1. English to Chinese
    2. Players name
    3. Comments
    4. Translation button work when it wants to.
    5. When reading attack information no name only a [] empty square's.

    Can someone tell me why!

  8. #8
    My ign is WarManager.
    My zone is #5.
    My problem is I was upgrading my shipping center and I could enter the upgrade info and then it wouldn't show the upgrade in progress or a time in the gue and it kept saying my building gue was full!!! Please help!!!

  9. #9
    I have the same problem too, just with a steel plant.
    (zone 9, name Yep I Farm)

  10. #10
    On the recently reported problem with server down June 6th where users couldn't login, stuck at 78%; I lost a unit build and defense build queue and can't start a new one. Says production queue full.


    On completely different error, the second time I hit the Territory Domination Tab the game locks up. Have to do a force close restart after. This is a long term problem that most players complain about in chat.

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