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Thread: Solutions on common problems of version 1.21

  1. #1
    Invasion Ops
    Join Date
    Jun 2015
    Location
    Chengdu, China
    Posts
    157

    Lightbulb Solutions on common problems of version 1.21

    Commanders,

    Thank you for updating to the latest version of Invasion and beginning to experience the various new features that we have specially added to the new version.

    There is a small chance that you may encounter any of the following problems:

    1. Crashes for a number of reasons
    2. Error message popping up when tapping ‘activity’ in-game
    3. Unable to use the voice chat
    4. Can't use voice message auto-translate function
    5. Crashes when loading the game at 100%

    How to solve these issues?

    1. If the Crash constantly happens, please uninstall the game, clear the caches and reinstall the game;
    2. If the Error message pops up when tapping activity, please try to exit the game and close the game, then re-enter the game;
    3. When installing the game, the device will ask you whether to allow the microphone device in-game, if you don’t allow the game to use the microphone, the voice chat won’t be available in the game and there's a small chance this may cause the game to crash. Therefore, please allow the game to use the microphone when installing, doing this will not put your privacy at risk;
    4. Currently this function has not been released yet, we will inform you when it is released;
    5. Android users: You can delete the files under tap4fun/row/Documents/data2 to solve the problem. iOS users: You can delete the game and reinstall it again, or use special tool to delete the files under tap4fun/row/Documents/data2.

    If the above measures don't help you solve problem, or you encounter other problems, please contact our customer services and provide the relevant screenshots, we will help you to solve it as soon as possible.

    Happy gaming in Invasion!
    Last edited by Susan; 08-10-2015 at 07:12 AM.

  2. #2
    i logged in after maintenance was done and now i got kicked out and the maintenace clock added another hr...whats going on?

  3. #3
    Пропала графи код обмена

  4. #4
    I downloaded the new version and was able to login at the time. After which I was kicked out of my account and can no longer get back in. I have tried ALL of the suggestions posted on the forums. Nothing works. I've also contacted support several times, via email, forum, messaging on fb. I'm completely ignored, during a pvp no less. CAN SOMEONE HELP ME, PLEASE?

  5. #5
    Quote Originally Posted by Golden ShellBack View Post
    i logged in after maintenance was done and now i got kicked out and the maintenace clock added another hr...whats going on?
    Hi Golden! Our game was under update on August 10th from 5:30-10:00 AM GMT. You could not enter the game during that time. May I ask you if you can log in now? If not, please feel free to tell us from customer service in game or PM us in FB inbox. We will help you.Thanks!

  6. #6
    Quote Originally Posted by Dima68 View Post
    Пропала графи код обмена
    Hi! I am sorry I am not sure about your issue. If you don't mind, could you please try to contact us from customer service in game? We do provide Russian customer service and we will help you in a better way. Thanks!

  7. #7
    Quote Originally Posted by Jamie Stage Owens View Post
    I downloaded the new version and was able to login at the time. After which I was kicked out of my account and can no longer get back in. I have tried ALL of the suggestions posted on the forums. Nothing works. I've also contacted support several times, via email, forum, messaging on fb. I'm completely ignored, during a pvp no less. CAN SOMEONE HELP ME, PLEASE?
    Hi Jamie! Sorry that our customer service might not get back to you timely. Please wait patiently and we will help you. Thanks for your understanding.

  8. #8
    why my account always server manitance..?

  9. #9

  10. #10
    Quote Originally Posted by Ocho Veinteuno View Post
    I can't log in it sucks
    Hi Ocho! Could you please tell us more about your issue? In which step did you meet the issue? Is there any error display? A screenshot of the error would be preferred. Thanks!

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