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Thread: [Problem/Error] Monthly subscription

  1. #1
    Private First Class
    Join Date
    Jun 2015
    Location
    Zone 23
    Posts
    18

    Exclamation [Problem/Error] Monthly subscription

    Hello,

    Sunday (03:00-05:00 hours) a friend of my guild gave me a monthly subscription, I received 1,500 diamonds but never once have received daily 500 diamonds. I did not receive VIP because it was a gift.

    User: Where
    Zone: 23

  2. #2
    Did you wait until the next day to see if you received your 500 daily diamonds?

  3. #3
    Private First Class
    Join Date
    Jun 2015
    Location
    Zone 23
    Posts
    18
    Quote Originally Posted by Zach View Post
    Did you wait until the next day to see if you received your 500 daily diamonds?
    And 24 hours have passed...

  4. #4
    Quote Originally Posted by Where View Post
    And 24 hours have passed...
    Could you please try to contact us through Customer Service? Please remember to send us the screenshot of the receipt for better investigation. We will check further for you.Thanks!

  5. #5
    I've purchased a monthly subscription twice. you buy 16540 diamonds of which you get 1540 right away and then for 30 days you receive 500. But my problem is that it is not showing in my VIP status.
    For VIP 1 you need 100 diamonds VIP 2 550, VIP3 3000 VIP4 9500, VIP5 25000. That's cummilative 100, 650, 3650, 13150, 38150
    I bought 33080 diamonds, so,my Vip should be 4 with 5070 diamonds to buy before VIP5.
    My Account VIP3 is Anonymouse zone 10, please correct my VIP status.

  6. #6
    Another suggestion if post includes text 'stock market crash' put poster on ban list.

  7. #7
    Quote Originally Posted by Anonymouse View Post
    I've purchased a monthly subscription twice. you buy 16540 diamonds of which you get 1540 right away and then for 30 days you receive 500. But my problem is that it is not showing in my VIP status.
    For VIP 1 you need 100 diamonds VIP 2 550, VIP3 3000 VIP4 9500, VIP5 25000. That's cummilative 100, 650, 3650, 13150, 38150
    I bought 33080 diamonds, so,my Vip should be 4 with 5070 diamonds to buy before VIP5.
    My Account VIP3 is Anonymouse zone 10, please correct my VIP status.
    For the Monthly Subscription, only the initial 1,540 will be added to your VIP XP. As you bought the monthly subscription twice, you should get 3080 VIP XP. Therefore it is possible that your VIP level is VIP3.

  8. #8
    Would it be possible to see somewhere how many days you have left on your monthly subscription?
    Now i loose a day (and T4F income) because i notice the lack of the 500 diamonds probably once a 48h have past and i wonder if i missed the last supply.

    I think the upmost widget where the case with the hammer or the calendar is for example would be a good place to fascilitate this function.
    Last edited by Anonymouse; 08-02-2015 at 01:09 PM.

  9. #9
    Quote Originally Posted by Anonymouse View Post
    Would it be possible to see somewhere how many days you have left on your monthly subscription?
    Now i loose a day (and T4F income) because i notice the lack of the 500 diamonds probably once a 48h have past and i wonder if i missed the last supply.

    I think the upmost widget where the case with the hammer or the calendar is for example would be a good place to fascilitate this function.
    You will never "lose a day" for your subscription. The diamonds will always go to your rewards center. The only time you may miss out on your diamonds is if you reward center is full.

    Although a system to know how many days left is on your subscription would be nice. On the other hand it isn't that hard to set a date in your calendar 30 days after you bought the subscription

  10. #10
    Yeah write it in your calendar, that a nice suggestion, lmao

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